Frequently asked questions about CBD and our products
Q: How will my product be shipped?
A: All products are shipped via USPS. Customers pay $5 for orders under $50. Orders over $50 are shipped free of charge.
Q: Do you ship to my city/state?
A: We ship to all cities in all 50 states!
Q: What is Hemp Haven Farms' return policy?
A: We offer returns on unopened products purchased within the last 15 days. All requests for a return must be received within the 15 day window, starting from the day your order was delivered.
It is up to the customer to cover the return shipping costs. Once we receive the return, we will process a refund.
For returns, email us at email@example.com. Credit card orders will be refunded to the original card used for the purchase. If you have any questions about our return policy, please contact us.
Q: Are these products legal?
A: CBD is legal in all 50 states. The 2018 Farm Bill defines “hemp” as any part or derivative of the Cannabis sativa L. plant containing less than 0.3 percent tetrahydrocannabinol (“THC”) by weight. This definition includes hemp plants that produce the concentrated liquid extract known as cannabidiol (or CBD) oil. Our THC products are also legal on a federal level, as they follow regulations in the 201 Farm Bill.
Q: Will these products make me feel "high"?
A: CBD is NOT psychoactive like THC that is found in cannabis/marijuana. But, if you are consuming products with THC, you will feel the psychoactive reaction.
Q: What dosages should I be using?
A: Dosage amount varies based on body weight/chemistry and purpose/ailment.
Please check out the dosage calculator here.
Q: Are there any side effects?
A: Most people tolerate CBD oil well, but there are some possible side effects.
According to a review in Cannabis and Cannabinoid Research, the most common side effects include:
Changes in appetite
Weight gain or weight loss
Q: How do I use or take a tincture?
A: Use the dropper to put the recommended dose under your tongue for 60 seconds, then swallow.
Q: What does "CBD" mean?
A: "CBD" is short for cannabidiol, one of the cannabinoids derived from the cannabis or hemp plant.
Q: Could I fail a urinalysis test?
A: Because our products are whole spectrum, there is a trace of THC (within the state and federal guidelines and limits). A urinalysis will only detect the presence of THC, not the amount. Therefore, if you require a UA for employment, beware that it is possible to fail an analysis. However, you can inform a tester that you are taking CBD.
Q: I see "mg" on my tincture. What does that mean?
A: The number shows how many milligrams of CBD are in the entire container of your product. Be careful, though. It does require more extract to produce a certain amount of CBD. For example, it may take 1600mg of extracted material from the hemp plant to make 800mg CBD. If it sounds too good to be true, beware. The FDA does not regulate labeling yet, so it is up to the producer/manufacturer to inform customers and to label accurately.
Q: Carrier Oil in tinctures: What is it?
A: CBD oil (crude) is very concentrated and thick, and needs something to “carry” it to your body. A carrier oil will make the tincture more bioavailable to your body, which means absorption is increased. It will stabilize the CBD components and potency, as well as improve accurate dosage. Some carrier oils are MCT (medium chain triglyceride; fractionated coconut oil), avocado oil, grape seed oil, hemp seed oil. Each carrier oil contains benefits and subtle flavors that attract consumers. Hemp Haven Farms tinctures and salves are made with organic hemp seed oil and utilizes organic growing methods for your health and well-being.
Q: I see Whole Spectrum on the label. What does that mean?
A: A Whole Spectrum product has all the components of the cannabis plant, including cannabinoids, terpenes and THC that is less than 0.3%. CBD products work with all of the plant’s properties and your body’s endocannabinoid system to deliver the “entourage effect”. Whole Spectrum refers to the extraction method that consistently "pulls out" even more cannabinoids than with other methods. The resulting products are more powerful and bioavailable (your body uses virtually all of the product because of the extremely small particle size).
Q: I see the word “extraction” on hemp/CBD labels and websites, but what is it?
A: Basically, CBD, other cannabinoids and terpenes are extracted or pulled out of the trichomes in the cannabis flower’s buds. Common methods utilize ethanol, CO2, extremely cold temperatures or a combination of these. Supercritical CO2 extraction uses carbon dioxide under extreme pressure and low temperatures. The CO2 turns to a liquid and absorbs the plant’s oils. When the CO2 returns to a gas, the oil is left behind, without chlorophyll. A safe, potent crude oil is produced. The Ethanol method uses high-grade ethanol to soak hemp flowers, which are then agitated and strained. The residual oil is heated until only the crude oil remains but may retain gums and waxes. Cold Ethanol utilizes alcohol at extreme temperatures (-40 to -100 0F)! This increases the concentration of oil and reduces the amount of gums and waxes. Solventless Extraction is completed by American Extractions. This method uses no CO2 or ethanol, but physics instead, to create a particle size much smaller than with other extraction methods. The small particle size means it is more bioavailable, allowing your body to use all of your dose, much quicker and efficiently.
Hemp Haven Farms, LLC, starts with great genetics, organically grown, CBD rich plants to harvest into biomass (flowers) which are then extracted by the Solvent Free processing method.